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Demand Side Survey on Revamping Financial Inclusion (Part 1) – FIDWG Technical Webinar

In this webinar, the speakers are highlighting key steps in designing and developing a demand-side survey: how to identify the key objectives, streamline the indicators/questions to be defined and included in questionnaires, the validation of the structure and language of the instruments, and how should the end-resulted be used for analysis and effective policy decision-making.

Financial inclusion demand-side data and specifically face-to-face demand-side surveys are considered one of the key tools to measure access, usage, and quality of services from a user’s perspective. These tools are flexible instruments that allow to measure specific characteristics, perceptions, and preferences from the financial services and products (FSP) user’s perspective.

They can capture critical information from partially and unserved markets. More recently, additional policy needs have been identified to be measured by these instruments: access, usage, quality of services, but also Micro and SME finance aspects, individual financial needs, the gender angle of financial inclusion, resilience and adaptation processes in climate emergency responses, and additional nuances linked to digital financial services and financial technology.

12 May 2020.

Akata Tatio (Reserve Bank of Fiji)
Maria Katepa (Bank of Zambia)
Christine Hougaard (Cenfri / inight2impact)
Luis Trevino, (Senior Policy Manager Data, FID Working Group, AFI)

#FinancialInclusion #FinanceData #SMEfinance

Learn more about Financial Inclusion Data Working Group (FIDWG)

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About AFI:
AFI is the world’s leading organization on financial inclusion policy and regulation. Roughly 100 member institutions make up the AFI network including central banks, ministries of finance and other financial regulators from over 80 developing and emerging countries. AFI works on empowering policymakers to increase access and usage of quality financial services for the underserved through formulation, implementation and global advocacy of sustainable and inclusive policies.
Website: http://www.afi-global.org

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